Education: Post secondary trade certificate in appliance, refrigeration, HVAC, journeyman or apprentice
Work Experience: At least 1 year refrigeration and appliance apprenticeship experience
Experience in a technical role with a high level of customer interaction is preferred
Experience working in mechanical or electrical fields is an asset
Job Duties:
• Installing, main taining, repairing and testing a variety of specialty food service equipment, including frozen carbonated beverage (FCB) units, soft serve machines, superautomatic espresso machines, fryers, combi ovens and clamshell grills
• Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner
• Responding quickly and efficiently to service calls
• Providing customers with telephone support for troubleshooting
• Assessing and completing repairs quickly, efficiently, and accurately
• Effectively handling service requests and work orders on DSL’s Android app
• Maintaining an orderly and accurate parts inventory in your personal DSL vehicle
• Training other technicians on preventative maintenance and service procedures
• Responding to on-call service emergencies on select evenings and weekends
Job Requirements:
• Valid class 5 driver license or international equivalent
• Experience working in mechanical or electrical fields is an asset, especially if related to Taylor, Franke Coffee or Henny Penny equipment or equivalent product lines (i.e. Rational, Blodget, Garland, Bunn, Cornelius, FBD, Electrofreeze, or Stoelting)
• Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns
• Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly
• Meticulous and detail-oriented
• Must be able to communicate effectively in English, both written and verbal. Any second language an asset.
• Local travel is required on a daily basis, with occasional travel throughout various nearby communities and towns. Company vehicle and gas card are supplied by DSL
• Extended travel may be required. Normally 2-3 days in length, these trips will include a travel allowance for food and
